HostComplex.com bills on a
monthly, quarterly or yearly cycle, depending
on what option and plan has been selected. Account
and billing anniversary information will be
sent to you after we have processed your order.
Prompt payment is necessary to ensure uninterrupted
service of your account.
Payments
For credit card customers, you will be automatically
charged the appropriate amount at the beginning
of your account's billing period. For check/money
order customers, HostComplex.com must receive
your check/money order by the beginning of your
billing period. Late payments, credit card refusals,
expirations, charge backs, disputes are subject
to fines, suspensions and account terminations
at HostComplex.com’s discretion. All unpaid
balances incurred during period of service by
HostComplex.com are subject to collection.
Fees
NOTE: HostComplex.com charges a $25.00 fee
for returned checks as well as charge backs.
For international customers, if you are sending
a check/money order the amount must be drawn
in US dollars. All T/T(wire) payments must include
a $15 processing fee with each payment.
Cancellations
Any request for cancellations must be received
via email; regular mail or fax and you'll receive
a confirmation upon the cancellation of your
account. Cancellations over the telephone and
informal email cancellations are not accepted.
Submission of the cancellation form does not
automatically complete the cancellation request-
your account may be past due or delinquent in
which case the balance must be settled before
cancellation of an account can be possible.
Domain name transfers, non-usage, Internic problems,
ISP problems, or any other secondary issues
not directly related to HostComplex.com’s services
does not qualify an account for cancellation.
Customers are urged to make sure that they receive
a cancellation confirmation from HostComplex.com,
indicating the closure of a domain and/or an
account has been completed.
30-Day Money Back
The 30-day money back applies to all HostComplex.com
shared Web hosting plans. Following services
do not qualify for 30 day money back guarantee:
this includes but is not limited to POP accounts,
Real Audio®/Video®, setup/monthly fees
for dedicated servers, Web Templates, Custom
Web Development, and other Web services.
If you are not completely satisfied with our
services within the first 30 days of your initial
activation date, you will be given a full refund
of the contract amount excluding setup
fees and overages.
Refunds
Full refunds are only available within the
30-day money back period (excluding setup fees-
see above); Quarterly and Annual prepayments
(or higher payment cycles) are given prorated
refunds, to the next closest full month. |
