All Web Hosting (Unix and Windows) and eCommerce Web Hosting plans include a 30 day money back guarantee. If you are dissatisfied with your service for any reason, you will receive a full refund (minus setup fees and overage charges) if you cancel your account within 30 days of the activation of your account.

Our refund policy does not apply to any additional items or services; this includes but is not limited to POP accounts, Real Audio®/Video®, setup/monthly fees for dedicated servers, Web Templates, Custom Web Development, and other Web services. Also not included are Domain Parking services, Domain Registration, as well as Reseller/Affiliate programs. No refunds are available after 30 days. Any request for cancellation must be received via the Web form regular mail or fax and you will receive a confirmation upon the cancellation of your account. Cancellations over the telephone and informal email are not accepted.

Accounts cancelled/terminated by HostComplex.com for violating our Terms of Use do not qualify for the 30-day money back guarantee. For example, if your account is cancelled due to spamming, you will not be given any refund.

Please allow 4-6 weeks for refunds of check or money order payments. Additional processing fees apply for T/T refunds.